At Prestige Auto Restoration, we are committed to providing high-quality auto body repair services while maintaining transparency, professionalism, and customer satisfaction. Our policies are designed to ensure a smooth, efficient, and fair experience for every customer. Please review the following guidelines, which outline our procedures for estimates, repairs, warranties, and customer responsibilities.

ESTIMATES AND AUTHORIZATION
All repair work begins with a comprehensive inspection and a detailed estimate. Estimates are based on visible damage, and additional repairs may be necessary once the vehicle is disassembled. No repairs will be performed without the customer’s approval. If additional damage is discovered, a revised estimate will be provided for approval before proceeding with further work.

PAYMENT TERMS AND INSURANCE CLAIMS
We accept payments through cash, credit cards, and certified checks. For customers using insurance, we work directly with all major providers to streamline the claims process. Insurance coverage is subject to the terms of your policy, and any deductible or non-covered expenses must be paid by the vehicle owner before the vehicle is released. Customers are responsible for ensuring that all necessary insurance documentation is provided before repairs begin.

PARTS AND MATERIALS
We use high-quality original equipment manufacturer (OEM) parts whenever possible. However, depending on availability, customer preference, or insurance policy requirements, aftermarket or refurbished parts may be used. If a customer has specific requests regarding parts, these must be discussed and confirmed prior to repairs.

VEHICLE STORAGE AND RESPONSIBILITY
Vehicles left at our facility for repairs will be stored securely. However, we are not responsible for personal belongings left inside the vehicle. Customers are advised to remove all valuables before leaving their vehicle with us. Vehicles not picked up within five business days of repair completion may be subject to storage fees unless prior arrangements have been made.

WORKMANSHIP WARRANTY
We stand behind the quality of our repairs with a warranty covering workmanship and materials for a specified period. Paint and bodywork are guaranteed against defects such as peeling or fading under normal driving conditions. Warranty claims do not cover damage resulting from accidents, environmental exposure, or misuse. Customers must provide proof of repair to claim any warranty services.

CANCELLATION AND REFUNDS
Once repair work has begun, cancellations may be subject to fees based on labor and materials used up to that point. Deposits on special-order parts are non-refundable. Refunds are not issued for completed repairs, but any concerns regarding workmanship will be addressed under our warranty policy.

CUSTOMER COMMUNICATION AND UPDATES
We prioritize clear and consistent communication throughout the repair process. Customers will receive updates on repair progress and any changes to the estimated completion time. We encourage customers to reach out with any questions regarding their repairs.

By choosing Prestige Auto Restoration, you agree to these policies, ensuring a professional and transparent repair process. If you have any questions regarding our policies, please contact us directly for clarification.

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